Coaching Terms & Conditions 

Additional Charges

The quoted rate includes any notes and preparation, but excludes expenses, which will be charged as incurred, including mileage (if taking place face to face)at 45 pence per mile.  All expenses subject to VAT.  These additional expenses will be invoiced monthly, following a coaching session. 

Any additional coaching requested by the Client during the coaching period (either written or verbal), whether requested via the Coach or direct to the Leadership Trust, will be subject to the above terms and conditions and will be charged for separately.   Additional coaching must be confirmed in writing to the Leadership Trust by the Client or their organisation in advance.

Cancellation or Postponement:

In the event of cancellation or postponement of any scheduled coaching session, the following terms will apply:

Cancellation / Transfer request received:

120+ hours before start of Coaching session

Cancellation of Session:  No payment

Transfer of Session:  No payment

49 – 119 hours before start of Coaching session

Cancellation of Session:    50%

Transfer of Session:    50%

1 – 48 hours before start of Coaching session

Cancellation of Session:    100%

Transfer of Session:    100%

Termination of Coaching:

The Coaching agreement can be terminated at any stage in writing by the Client and will be subject to the cancellation timeframe set out above and a credit raised if appropriate.

Definitions:

Virtual Session: Using a virtual platform session comprises up to 2 hours

Objectives:

Objectives to be agreed and documented between Coach and Client – as appropriate.

Evaluation:

Formal evaluation usually occurs in two stages, both in the form on an email questionnaire.  The first phase will be after the first coaching session.  The second will take place on completion of the final coaching session.

Confidentiality:

The Coach recognises that certain information of a confidential matter may be relayed during coaching sessions.  The Coach will not, at any time either directly or indirectly, use this information for the Coach's benefit nor disclose said information to anyone else without specific approval of the person being coached (excludes disclosure of illegal or unethical activities).

Payment Terms:

Payment to be made on receipt of invoice or within 7 days. For bookings made less than four weeks before the commencement of a Programme, full payment must be made immediately. If payment is not received before the start of a Programme, we reserve the right to terminate this Contract and/or charge interest on any part of the Price which is unpaid at a rate of 8% above Bank of England base rate

Our Obligations:
We will always supply a service to you with reasonable skill and care. If you feel that we have not met our obligations, and wish to make a formal complaint, we request that this is made in writing to: The Chief Executive’s Office, Leadership Trust Training and Development Limited, Upper Granary, Brockhampton, Herefordshire, HR1 4SE